Customer Service Indonesian Speaker | Telco (ON-SITE)

Guiding purchase decisions: Advise customers on product inquiries, including comparisons and recommendations. Highlight features and benefits to convince them why a specific product is the perfect fit for their needs.

Troubleshooting electronic woes: Diagnose and resolve customer issues with laptops, watches, earbuds, speakers, TVs, and mobile devices.

Mastering multiple channels: Be a communication whiz, assisting customers via live chat, phone calls, and email.

Qualifications & experience:

1. Hold a Diploma or Degree in Computer Science, Information Technology, Engineering, or a relevant field.
2. Possess a strong understanding of electronics, especially mobile phones, tablets, laptops, smart wearables, and troubleshooting skills.
3. Experience with mobile devices, computers, or related fields is a plus.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

About Concentrix:

Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.