Customer Service (Fresh graduate welcome)

Company Background:

We are representing our client, a trusted Malaysian provider specializing in comprehensive lorry services. With over 15 years of industry experience, they offer expertise in A/C/KA lorry permits, road tax renewals, and insurance, catering to clients across Peninsular Malaysia.

Job Description:

1. Respond promptly to customer inquiries via phone, email, chat, and social media.
2. Assist customers with order tracking, delivery status updates, and return processing.
3. Handle product return and exchange requests efficiently and professionally.
4. Resolve post-purchase complaints and issues, ensuring customer satisfaction.
5. Provide accurate information regarding product care, usage, and return policies.
6. Document customer interactions and transactions in our CRM system.
7. Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
8. Maintain a high level of product knowledge to better assist customers with post-purchase queries.
9. Participate in training and development programs to enhance skills and knowledge.

Job Requirements:

1. Ability to speak, write, and read Mandarin is an added advantage.
2. SPM or equivalent.
3. Fresh Graduates are encouraged to apply.
4. Excellent communication skills, both verbal and written.
5. Strong problem-solving skills and the ability to think on your feet.
6. Ability to handle stressful situations and manage multiple tasks simultaneously.
7. Strong attention to detail and organizational skills.
8. A positive attitude and a team player mentality.

Other info and benefits:

1. Training Provided with yearly company trips.
2. EPF/SOCSO.
3. Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
4. Annual Leave (Starting from 10 days).
5. Medical claim.

If interested please submit your updated resume to balqis@talentrecruit.com.my

Consultant in charge:

Balqis | balqis@talentrecruit.com.my