Customer Service Executive (Shift)

Job Responsibilities:

• Greet residents and guests warmly and professionally
• Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions
• Handle daily mail/deliveries, ensuring proper documentation and secure handling
• Address and resolve resident complaints or issues promptly and effectively
• Maintain accurate records of resident requests, maintenance issues, and other relevant information
• Monitor and report on the condition of the property’s common areas, ensuring cleanliness and functionality
• Provide residents with updates and information regarding property events, policies, and changes
• Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents
• Control guests/vendors access to residential floors through appropriate registration
• Assist on booking of on-site facilities (i.e., function room, meeting room)
• Reports to Building Manager on all operational matters concerning the Front Desk department

Requirements:

• Preferably at least 1 year of front desk customer service experience in the related field.
• Prior experience in the airline or hotel industry would be a plus.
• Professional looking and well-groomed to the standards set.
• Proficiency in English (Spoken & Written).
• Able to communicate in Mandarin will be an added advantage.
• Good social networking skills and able to deliver and maintain high quality of customer service.
• Ability to stay calm and excellent in handling difficult customers.
• Willing to work on rotational shifts (7am to 3pm or 2pm to 10pm).