Customer Service Executive 客服专员

We’re looking for passionate, responsible customer service professionals to join our online support team, ensuring an outstanding service experience for our clients!

Key Responsibilities:

1. Customer Support: Provide timely, professional support through online platforms to address customer inquiries and ensure high satisfaction.
2. Solution Provider: Quickly identify customer issues and proactively deliver clear, comprehensive solutions to create a seamless, one-stop experience.
3. Continuous Learning: Continuously update product knowledge and service skills to ensure accurate, professional information delivery.
4. Team Collaboration: Coordinate effectively with internal teams to streamline processes and ensure timely responses to all customer requests.
5. Feedback Management: Collect and organize customer feedback to help improve the quality of products and services.

We Are Looking For:

1. Education: SPM or above; customer service experience is a plus.
2. Excellent Communication Skills: Fast typing, excellent listening and comprehension skills for seamless communication with clients.
3. Problem-Solving Skills: Strong logical thinking, able to stay calm under pressure and resolve complex situations swiftly.
4. Service Passion: Passionate about customer service, with strong team spirit and a high level of responsibility.
5. Flexibility: Adaptable to varying shifts to maintain high service quality.

What We Offer:

1. Competitive Salary and Promotion Opportunities: Competitive pay and a clear path for advancement based on performance.
2. Comprehensive Health Benefits: Extensive insurance and health benefits for your peace of mind.
3. Work-Life Balance: Weekends off and flexible shifts to help you maintain a healthy balance.
4. Career Development: A structured training program and career development opportunities.
5. Team Activities: Engaging team-building activities and employee benefits to foster a fun, inclusive environment.

Language: Proficiency in Mandarin as this position involves dealing with Mandarin-speaking customers.

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• What's your average typing speed?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your Mandarin language skills?