Customer Service Executive - Fresh Grad are Welcome!

Responsibility

• Deliver fair outcomes to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products is in place.

Requirements

• 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiarity with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain is an advantage.
• Ability to communicate in Mandarin is an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

• Competitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus).
• Excellent growth and advancement opportunities: support, skill development, coaching opportunities, and training programs to help you succeed.
• Employee engagement, recognition, and appreciation program.
• Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits.
• Comprehensive insurance coverage.
• Festival gifts, birthday vouchers, etc.
• Team Building activities.