Customer Service Executive for Ice Cream

Job Title: Customer Service Executive

Business Unit: Ice Cream

Work Location: Malaysia

The Purpose of Role:
Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.

Team Structure:

• Reporting to: Customer Support Manager
• Direct reports: Nil
• Indirect reports: Nil

Key Responsibilities:

• Perform daily order validations by working closely with Order Processing Hub.
• Accomplish adjustment/fulfilment of orders according to standard operation procedures and prioritization guidelines.
• Liaison between supply planners, warehouse and transport team, order processing hub, and external customers.
• Escalate to Line Manager on matters related to customer issues.
• Execute order to delivery process according to Unilever Global Financial Control Framework.
• Act as gatekeeper & implement strict adherence to processes & cut-offs.

Key Stakeholders:

• Internal: CD Team, Planners, Logistic Team, Shipping Team
• External: 3PL, Customers

Travel:
No travel is required.

Essential Experience/Skill/Knowledge:

• Diploma holder from a reputable educational establishment.
• 1-year customer service work experience.
• System knowledge in SAP and BW.
• Fundamental working knowledge in Microsoft Office Applications (Excel, Word, PowerPoint).

Desirable Experience/Skill/Knowledge:

• Good analytical skills, negotiation skills, and problem-solving skills.
• Supply Chain customer service or logistics functions.
• Objective and result-oriented.
• Passion to work and a strong team spirit.

How to Apply:
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.