Customer Service Executive (English)

Responsibilities:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.

To exceed customers' expectations in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements:

Candidate must possess at least an SPM with 5 passes.

Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).

Minimum 1 year of working experience in the service industry will be an added advantage for this position.

Fresh graduates who are interested in starting their career in a call center are also encouraged to apply. Full training provided.

Applicant must be willing to work on rotational shifts.

Each shift consists of 9 working hours and includes 1 hour for lunch and rest.

Applicant must be willing to work in Ara Damansara, Selangor.

Benefits:

5 working days in a week.

EPF & SOCSO.

Sick leave.

Annual leave.

Rest & relax area (pool & foosball table, etc.), gym, and shower facilities.

Quarterly staff recognition and appreciation.

Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.

IJP Internal job program: Opportunity to transfer to the candidate's favorite departments (e.g., Finance, Human Resource, etc.) to accept different challenges within the company after 1 year.

Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimable.