CUSTOMER SERVICE EXECUTIVE CRYPTO

Responsibilities:

1. Receive and handle inquiries from users via online customer service tools, addressing their concerns.
2. Provide timely feedback on issues encountered during the service process, collect and organize common problems.
3. Possess strong business sensitivity, able to quickly grasp core business concepts after training, with financial knowledge and experience preferred.
4. Analyze user experience obstacles, identify user needs, and promote problem-solving and process optimization.

Requirements:

1. Prefer candidates with 2 years and above of customer service experience in the cryptocurrency industry or in financial/banking institutions.
2. Strong logical thinking ability, able to accurately judge users' real needs.
3. Proficiency in both Chinese and English is a must.
4. Enthusiastic about customer service, responsible for customer experience, and capable of providing comprehensive problem solutions.

Benefits:

1. Attractive monthly KPI incentives.
2. Training will be provided.
3. Meal provided.
4. Team gathering.

If you are interested in the cryptocurrency industry and are passionate about delivering high-quality customer service, we would love to have you on board!