Customer Service Executive

As a Customer Service Executive, we seek a motivated, customer-focused professional to join our team. Being our clients' main point of contact in this position will guarantee a smooth and fulfilling client experience. Responding to consumer questions, settling grievances, and cultivating enduring client relationships are among your duties.

What You’ll Get:

• Annual Bonus Provided
• Entitled to EPF, EIS, SOCSO, and leave entitlement in Malaysia.
• Monthly reward.
• Employee Recognition Programs.
• Employee Discount.
• Training is provided.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values work-life balance.
• Reward per successful referral.

What You’ll Do:

• Manage the company’s membership program & system to generate customer loyalty and repeat sales.
• Plan and execute customer service campaigns to ensure high customer satisfaction.
• Participate in exhibitions, roadshows & events to generate leads and loyal customers.
• Respond efficiently and expertly to customer inquiries through online & offline platforms.
• Proactively determine the needs of customers and suggest suitable solutions.
• Coordinate with internal teams (such as sales and logistics) to guarantee efficient and satisfactory service delivery.
• Follow up on leads and offer after-sales support to the sales team.
• To increase customer happiness, track consumer comments and provide suggestions for enhancements.

What We’re Looking For:

• Minimum SPM qualification; a diploma or degree in Business, Communications, or a related field is an advantage.
• Proficient in using Customer Service App or system.
• Proven experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills in Bahasa Malaysia and English.
• Strong interpersonal and problem-solving skills.
• Positive attitude, patience, and a passion for helping customers.

If you’re ready to make every customer interaction an unforgettable experience, send us your application! Let’s create a customer service adventure together!