Customer Service Executive

Our team in Shah Alam currently has an opening for a Customer Service Executive.

YOUR ROLE & RESPONSIBILITIES

Job Description Summary:
As a Customer Service Executive, you will process sales orders from receipt through to shipment for assigned customers. You will also work closely with customers, commercial team, supply chain team and O2C team to ensure timely delivery of goods and that customers’ needs are met in the most efficient and cost-effective way.

Main Responsibilities:

• Execute and manage order processing transactions from receipt of order through to shipment for assigned customers in a timely manner.
• Adhere to company procedures in order entry processing and ensure efficient and timely delivery of products to customers.
• Confirm pricing, inventory availability and provide ship date information to customer on the orders placed.
• Handle daily customer communication and requests.
• Provide support for assigned customers to meet order requirements.
• Interpret and respond to customer requests based on the urgency and issue.
• Interpret and analyze customer schedules and prioritize urgent orders.
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations.
• Coordinate with sales and O2C team to ensure credit release on time.
• Maintain accurate customer records, including customer specific information & requirements (packaging, stock, delivery time, shelf life etc) in SAP.
• Generate Outbound Deliveries, Debit and Credit notes and arrange Customer Return Order.
• Register and handle customer complaints with constant follow-up with relevant stakeholders to ensure complaint is closed within the given lead time.
• A team player by providing coverage and support for other team members as necessary.
• Assist team members with troubleshooting various customer service issues.
• Identify opportunities for improvements within Customer Service Department.
• Support documents for internal and external audit purpose.
• Participate proactively in any given new projects or process improvement initiatives.
• Provide SAP training when needed for new Customer Service joiners.
• Work closely with SAP and IT support team to resolve various system issues when the need arises.
• Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules and procedures.
• Perform any other tasks as assigned.

YOUR PROFILE

• Diploma or Bachelor Degree in related field.
• At least 4 – 5 years of Customer Service work experience particularly in Order Management.
• Preferably possess knowledge of SAP SD Module.
• Customer oriented.
• A good team player mindset with ability to work with cross-functional teams.
• Excellent interpersonal and communication skills in both verbal and written.
• Fluent in both written and spoken English.
• Enthusiastic and highly motivated.
• Analytical skills and high attention to details.

INTERESTED?

We look forward to receiving your application.