Customer Service Executive

Job Responsibility

• Handle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner.
• Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing.
• Manage order fulfillment issues to ensure accurate and timely shipment arrangements.
• Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead times, and address AR matters.
• Prepare financial analyses, generate data reports, and monitor inventory allocation.
• Expedite supplier deliveries, communicate delays or changes to stakeholders, and update internal systems as needed.
• Act as the first point of contact for customer complaints, troubleshooting issues related to orders, shipments, and deliveries.
• Participate in customer service projects, assist in training team members, and provide support during short-handed situations.
• Ensure the accuracy of data for reporting and identify opportunities to improve workflows and operational processes.

Job Requirements

• Min Diploma
• Preferred with 3 - 6 years of relevant working experience
• Experience in logistics coordination or customer service administration will be an added advantage.
• Working Day: Monday - Friday (9am - 6pm)
• Working Location: Petaling Jaya

Job Benefits

• Salary Range: Basic RM4000 - RM6000