Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

Job Responsibilities:

• Issue order confirmations to customers.
• Accurately input order processing details into LN and prepare the Proforma Invoice for the accounts department.
• Promptly address customer requests for changes to purchase orders (PO).
• Coordinate with the Technical team to upload formulations for items in the PO that are not available in LN.
• Consult the Finance team before Customer Service (CS) creates new business partner details in LN for new customers.
• Forward POs to the Production team for planning.
• Collaborate closely with Production, Purchasing, and Logistics teams to ensure order fulfillment.
• Scan and compile relevant documents (COS, PO, Invoice, Packing List, etc.) for filing in accordance with ISO procedures.
• Handle any other ad-hoc tasks as required.

Job Requirements:

• Minimum qualification: SPM/”O” Level, Higher Secondary/STPM/A-Level/Pre-U, or Diploma. Advanced/Higher/Graduate Diploma/Degree in any field is an advantage.
• Proficiency in computer applications (Excel, Word).
• Required languages: English and Bahasa Malaysia.
• Strong ability to prioritize tasks, multitask, and work effectively under pressure and deadlines.
• Excellent client relationship management skills.
• Positive working attitude, strong personality, and hardworking nature.