Customer Service Executive

Be a part of the customer service operations, ensuring seamless communication and satisfaction, while also orchestrating the smooth flow of general operations and administration tasks, with opportunities to innovate and optimize processes for maximum efficiency and client delight!

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing, and Insurance.

What Qualifications and Experience Will You Bring to Excel in This Role?

• Fast learner, systematic, reliable, responsible, committed, calm, self-motivated, and able to work independently with minimal supervision.
• Fluent communication in both spoken and written English is a plus.
• Flexible to work on shifts & weekends.

What Role Will You Play in Shaping CompAsia's Future?

Customer Service (60%):

• Call customers to proceed next steps in customer support and operational flows.
• Export orders/leads from CompAsia or partners for customer support and operational activities.
• Record the accurate status/data of each order/lead at each step of the customer support and operational flows.
• Report and transfer information to the person/team (internal or partner’s) in charge of the next step in customer support and operational flows.
• Attend to incoming calls, messages, emails, live chats, and enquiries from social media and website.
• Provide professional service to customers on product inquiries.
• Identify customer needs and provide solutions/alternatives for any issues.
• Identify customer feedback and compile complaints reports to improve operational efficiency.
• Ensure organization service level achieved and all information obtained or evaluated accurately.
• Handle daily order processing such as preparing invoices, purchase orders, and delivery orders, etc.
• Calm/warm the customer by providing courtesy calls and monitor end-to-end case resolution.
• Proactively record, report, and feedback to Direct Manager and relevant departments about statuses, results, issues, and recommendations of daily tasks.

Operations & Admin (40%):

• Perform general operation and administration functions.
• Oversee all the operation and administration related works (invoicing, payment, logistics, inventory, office administration, etc.), including partners’ scope of obligations.
• Ensure daily operations working smoothly and all information obtained or evaluated accurately.
• Coordinate with CompAsia entities and partners to acquire required information, receive status updates, reconcile payment data, and remind pending tasks.
• Recommend improvements to existing reports and assist in the development of new reporting tools where necessary.
• Other tasks assigned from time to time.

Additional Benefits

N/A