Customer Service Executive

• Manage incoming customer enquiries - first point of contact for customers seeking assistance over the phone and email.
• Log calls as per procedures - issuing FLM/SLM tickets.
• Monitor machines status using the system.
• Provide solutions to customers according to the problem report by customers.
• Identify and escalate unresolved issues to related party or next level support.
• Responsible and act as ticket owner to monitor the progress of the next level support to comply response within the SLA.
• Follow up and update customer status and information.
• Escalate any feedback or suggestions by customers to the appropriate internal team.
• Prepare data and monthly report for management.

Job Requirement:

• Must possess at least a minimum Degree Holder in any related field of study.
• Must be willing to work odd hours, on public holidays, and shift rotation.
• Good communication skills and fluent in Bahasa Malaysia and English.
• Must have knowledge of computer operating systems and Microsoft Office (e.g., Excel).
• Practice good teamwork within the department and across departments/units.
• Customer-oriented and able to provide good customer service.
• Excellent communication and negotiation skills.
• A structured thought process with a great sense of urgency.
• Able to work independently with minimal supervision.

How do your skills match this job?

Your application will include the following questions:

• Do you have customer service experience?
• How many years' experience do you have as a Helpdesk Executive?
• How would you rate your English language skills?
• Have you worked in a call centre before?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?