Customer Service Executive

Ensure incidents are logged and updated in the helpdesk ticketing system.

Learn and achieve good understanding of product features.

Guide supplier and buyer on portal usage and process.

Provide service provisioning and training for supplier.

Assist buyer and supplier enquiries on business/trading processes.

Respond to inbound and outbound calls in a professional manner and provide solutions and advice where appropriate.

Troubleshoot and resolve suppliers' issues within system accessibility.

Ensure service quality levels are maintained and all issues are handled in a timely manner.

Escalate clients' requests and complaints to appropriate specialists.

Update clients about their request and feedback status accordingly.

Gather clients' feedback, identify problem trends, and report to supervisor for discussion or service enhancement.

Perform other related duties on an ad hoc basis.

Requirements:

Candidate must possess at least a Diploma in any field.

At least 2-3 years of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.

Preferably Executives specializing in Customer Service or equivalent.

MUST have required language(s): Mandarin, Bahasa Malaysia, English.

Ability to effectively communicate, both written and verbally.

Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries.

Courteous with strong customer service orientation.

Ability to work as a team member, as well as independently.

Knowledge in usage of Microsoft Office.