Customer Service Executive

Work Schedule:
Standard (Mon-Fri)

Environmental Conditions:
Office

Fisher Scientific Malaysia is one of the well-established service providers in offering various scientific product portfolios to the local market to support applications such as research and development, quality assurance, pilot plant, and some level of production scale. The versatility of the product offering allows the company to serve into a vast market segmentation which ultimately meets our Organization Mission in making the world healthier, cleaner, and safer. Customer Service plays an important role in coordinating and completing the end-to-end process in commercial operations and contributing to teamwork to deliver excellent customer experience and achieve company annual revenue commitments.

The role provides a great platform to interact and build good collaboration not only with external customers but also with other internal functional teams e.g., Purchasing, Warehouse, Commercial, Marketing, Regulatory, and more. The key responsibility is to support the commercial team on daily routines which covers attending incoming enquiries till completing the order processing process to ensure on-time goods delivery. Addressing and solving challenges as and when necessary with the relevant stakeholders. Learning and adhering to local and corporate compliance requirements when executing business processes. Continuing to drive self-improvement to deliver good quality of service to both internal and external customers.

POSITION SUMMARY:

To support sales activities through quotations, tenders, managing e-platforms for tender submission & e-bidding, handling enquiries from various media & sources, and managing customers’ orders till delivery. The key goal is to meet the needs of the business and customers with efficiency and effectiveness, ultimately to achieve customer satisfaction, customer-centric focus, and goals/AOP set by the company.

Minimum Requirements/Qualifications:

• Degree / Diploma in a Science-related field is preferred.
• At least 1 to 2 years of experience in Customer Service and order processing (handling end-to-end transactions in Quote to Bill) is preferred.
• Fluent in BM & English communication and written skills.
• Preference for proficiency in SAP system.
• Proficient in MS Excel and other Microsoft Office applications.
• Able to work independently and work well in a team environment.
• Positive attitude and willingness to learn.
• Ability to multi-task, prioritize, and manage time effectively to meet customer commitments in a fast-paced and dynamic environment.