Customer Service Executive

(focus on CUSTOMER PROBLEM on products issue/ STOCK MANAGEMENT and INVENTORY, STOCK DELIVERY, PRODUCT PROBLEM)

1. Addressing customer concerns and resolving disputes.
2. Replying after working hours (up to 10pm) - starting on weekends.
3. Assisting boutique/outlet to respond to customer complaints and concerns in a professional manner.
4. Answering client correspondences through email, social media, and by phone.
5. Demonstrating good communication skills including conflict resolution and friendly manners.
6. Providing customers with clear instructions to resolve issues.
7. Rerouting customer calls to other departments when advanced solutions are needed.
8. Relaying extensive product information to customers for boutique/outlet staff.
9. Curating streamlined email and social media communication mediums for offers, updates, and more.
10. Helping customers choose the right product for their requirements and budget.
11. Interacting with customers to ensure they have a desirable and shareable experience.
12. Informing customers of upcoming promotions or deals.
13. Providing functional guidance, advice, information, and support to Management on Customer Service-related policies, procedures, and practices.
14. Conducting boutique/outlet visits once per month.
15. Assisting at events run by the company.
16. Conducting surveys and writing reports based on customer feedback on products and services.
17. Filing customer records, including contact information, purchases, and billings.
18. Conducting customer satisfaction surveys to understand what areas of the company’s services need improvement.

• Dental insurance.
• Flexible schedule.
• Health insurance.
• Maternity leave.

• Monday to Friday.
• Weekend jobs.

• Overtime Pay.

Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month

• English (Preferred).
• Bahasa (Preferred).

Education & Experience: Have experience in customer service & admin data. High school diploma or equivalent.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tudungpeople-job-customer-service-executive]