Customer Service Executive

Job Responsibility

• Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
• Obtain all necessary information, check on systems and align with customer needs
• Check the availability, arrange, and schedule appointments according to doctor/specialist availability
• Assist customers with essential guidance and accurate information (medical-related)
• Serve as the frontline liaison between healthcare providers and patients
• Ensure smooth communication and facilitate the delivery of high-quality care
• Handle general inquiries, schedule appointments, and provide information about medical services and policies
• Act as the middle person in charge between patient and hospital

Working Timing

• Monday to Sunday - 7am to 11pm (Operation timing)
• 9 working hours per day (including lunch hours)
• 5 Working days (2 Off days - depends on schedule)

Working Location

• Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
• Office building beside MRT Ampang Park Station

Requirements

• Fresh graduates are welcome to apply (with minimum SPM)
• Available to join on 7 April 2025
• Must be able to communicate in English
• Mandarin speakers are welcome to apply
• MBBS holders are welcome

Job Benefits

Salary Package

• Base pay: RM2400.00 - RM2700.00
• KPI allowance: up to RM500.00/month
• Attendance allowance: RM100.00/month

Additional Benefits

• Annual Increment (Performance-based)
• Annual Bonus (Performance-based)
• OT allowance (If applicable)
• Shift allowance (If applicable)
• Training and proper guidance will be provided