Customer Service Executive

Client Industry : Financial Services / Institution

Location : Bandar Utama, 47800 Petaling Jaya

Customer Experience Executive (Customer Service & Telesales)

Job Description

• Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes.
• To perform telesales for all Insurance Product (Auto & Credit Life)
• To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.
• To perform relief functions assigned during the absence of any team member

Requirement

• Min Diploma/Degree in any field
• Min 1 year of working experience in Customer Service field
• Effective in multitasking, fast learner, a strong team player
• Good communication and interpersonal skills.
• Well versed in Bahasa Malaysia, English and Mandarin.