Customer Service Executive

Job Responsibility

• Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
• Obtain all necessary information, check on systems and align with customer needs
• Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
• Assist customers with essential guidance and accurate information (medical-related)
• Serves as the frontline liaison between healthcare providers and patients
• Ensuring smooth communication and facilitating the delivery of high-quality care
• Handling general inquiries, scheduling appointments, and providing information about medical services and policies
• Middle person in charge between patient and hospital

Working Timing

• Monday to Sunday - 7am to 11pm (Operation timing)
• 9 working hours per day (including lunch hours)
• 5 Working days (2 Off days - depends on schedule)

Working Location

• Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
• Office building beside MRT Ampang Park Station

Requirements

• Fresh graduates are welcome to apply (with minimum SPM)
• Available to join on 7 April 2025
• Must be able to communicate in English
• Mandarin speakers are welcome to apply
• MBBS holders are welcome

Job Benefits

• Base pay: RM2400.00 - RM2700.00
• KPI allowance: up to RM500.00/month
• Attendance allowance: RM100.00/month

Additional Benefits

• Annual Increment (Performance-based)
• Annual Bonus (Performance-based)
• OT allowance (If applicable)
• Shift allowance (If applicable)
• Training and proper guidance will be provided