Customer Service Executive

Job Responsibilities

1. Able to handle customers through email and live chat.
2. Able to type and write in multiple languages (English and Mandarin preferred).
3. Good communication skills and a fast typing speed.
4. Follow up with customers to achieve overall satisfaction.
5. Respond to customer inquiries promptly.
6. Solve problems encountered daily by communicating with customers.
7. Strong communication and coordination skills, able to handle urgent cases.

Requirements

1. Able to commit to night shifts.
2. Experience in customer service.
3. Proficient in management methods and techniques.
4. Proficiency in Mandarin & English preferred as the role requires dealing with Mandarin-speaking clients.
5. Understanding of the latest technology trends and applications in the industry.
6. Strategic thinking and leadership skills.
7. Ability to solve difficult problems and handle multiple tasks simultaneously.
8. Basic understanding of customer service principles.
9. Must have at least a bachelor's degree or equivalent.
10. Proficiency in office software such as Excel, Microsoft Office Suite, and Google Docs.

Compensation and Benefits

1. Basic salary: RM3000 - RM3200.
2. Monthly Attendance Award.
3. Monthly team activities.
4. Company annual travel.
5. Annual company dinner.
6. Annual bonus.
7. Annual salary increase.
8. Includes EPF, SOCSO, and EIS.
9. Monthly team lunch.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Have you worked in a call centre before?