CUSTOMER SERVICE EXECUTIVE

Serve as the key liaison between the company and international customers. Responsible for processing orders, managing communication, and ensuring customer satisfaction across global markets.

Job Responsibilities:

1. Handle inquiries and orders from international customers in a professional and timely manner.
2. Coordinate with internal departments (Sales, Production, Shipping, Finance) to ensure accurate and on-time order fulfillment.
3. Prepare proforma invoices, sales orders, and shipping documents.
4. Follow up on delivery schedules, shipping arrangements, and export documentation.
5. Resolve customer complaints and provide suitable solutions.
6. Maintain customer records and ensure smooth communication flow.
7. Provide support to the sales team in customer account management.
8. Understand basic export procedures, incoterms, and shipping terms.
9. Monitor outstanding payments and assist in payment follow-up when required.

Job Requirements:

1. Diploma/Degree in Business Administration, International Trade, or related field.
2. Minimum 1–2 years of experience in customer service, preferably handling international clients.
3. Knowledge in export documentation and incoterms is an advantage.
4. Strong communication skills in English (spoken and written). Additional languages are a plus.
5. Detail-oriented, proactive, and customer-focused attitude.
6. Good interpersonal and coordination skills.
7. Able to multitask and work under pressure with minimal supervision.
8. Familiar with Microsoft Office and basic ERP/sales systems.