Customer Service Executive

Customer Service Executive

Salary Range: RM3000 - RM4500

Responsibilities

1. Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services.
2. Personalise and engage customers effectively to drive customer satisfaction.
3. Assist customers with enquiries and issues efficiently to mitigate detractors.
4. Ensure service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time.

Requirements

1. Minimum 2 years of Customer Experience experience (Calls, email and live chat).
2. Ability to determine customer needs and quickly build rapport with customers.
3. Ability to empathize with and prioritize customer needs, provide appropriate solutions and set expectations with customers.
4. Experience working with Zendesk and/or a similar ticketing system is highly advantageous.

Additional Information

1. Willing to work night shift (9pm – 7am) or 5am to 2pm 5 days per week (can include weekends).
2. RM200 per year for health/medical.
3. RM500 per year for L&D.
4. 25% quarterly bonus (every 3 months) (Variable).
5. RM100 monthly for transportation (fixed).