Customer Service Executive

MumsMe is currently looking for TALENTS like you to join as a Customer Service Executive. You will be mainly responsible for providing support to customers over the phone.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: detail-oriented, customer-service oriented, good communication skills.

Job Descriptions

• Handle incoming and outgoing phone calls, respond to messages across social media platforms including, but not limited to WA, SMS, and webmail to ensure prompt delivery of professional assistance.
• Actively follow up with potential clients to address their concerns and persuade them to sign up for our services.
• Deliver clear, complete, and reliable details regarding services, promotions, and client queries across all communication channels.
• Assigning jobs to therapists, update schedules, and ensure all appointments are confirmed and reminders are sent.
• Arrange and oversee bed deliveries and collections, ensuring smooth service operations.
• Identify customer needs, handle complaints, process service extensions, terminations, balance payments, and refunds efficiently.
• Maintain records, update client information in the system, and ensure all necessary details are logged in official WA groups.
• Utilize tools to send bulk messages and promotions to clients, ensuring efficient outreach and follow-ups.
• Send feedback forms and track responses to ensure quality service and customer engagement.
• Undertake ad hoc duties assigned as and when required.

Job Requirements

• Minimum 1 year of customer service experience is preferred.
• Fresh graduates and interns are welcome to apply too.
• Proficiency in written and spoken English & Mandarin (to liaise with Mandarin-speaking clients).
• Able to work on a 5 days work week with rotational roster
  Working Hours: 10am - 7pm

If you are ready to embark on a career journey, we shall look forward to work with you!