Customer Service Executive

Job Responsibility

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company's products and services.
• Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

Job Requirements

To succeed in this role, we will need you to have:

• Language(s) required: Mandarin, English and Bahasa Malaysia.
• Must possess at least Diploma or equivalent.
• Required skills: Microsoft Office.
• Keen learner with good attitude, independent, responsible, self-motivated and able to work independently.
• Ability to multitask, prioritize workload and delegate tasks.
• Candidates from label printing industry will be an advantage.
• Able to work with other departments.
• Willing to work in Kepong (nearby Sri Damansara).
• Full-time position is available.
• Fresh graduates are encouraged to apply.

Job Benefits

• Attractive Incentive Rewards.
• Opportunities for growth and advancement.
• Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds.
• Provide Gym facilities.
• Annual Performance Bonus.