Customer Service & Documentation Executive

Customer Service & Documentation Executive

• On-site
• Shipping

Monitor & coordinate operations, update systems, manage invoices & documents, liaise with suppliers & authorities, and ensure smooth vessel husbandry activities.

To monitor and co-ordinate operational requirements with Operations team. Update all related GAC Software’s, systems, clients’ systems, timely with operational information and documents. Closely co-ordinate with all suppliers, port, authority towards delivery of services and follow-up on invoices. Update and prepare Invoices in Shipping system. Coordinating with operations team and ensure all the operational processes are timely met, update all KPI documents, SOP's, port information timely.

Key Responsibilities

1. Updating of Software’s: Updating of GAC system & Client online systems.
2. Invoicing: Follow up with Port authorities / suppliers etc. for the invoices and preparing invoices in GAC Agents. Coordinating with finance team and vendors for the timely settlement of invoices.
3. Documentation: Updating all KPI documents, SOP's and Port information timely. Coordinating with operations team and ensure all the operational processes are timely met. Coordinating with principals/ operation team and Local Govt authorities for crew change and other husbandry activities.

Job Requirements

Education: Diploma or degree from a recognized university.

Industry Knowledge: Basic understanding of shipping and invoicing. A background in accounting or finance is an advantage.

Language Proficiency: Must be able to communicate effectively in both Bahasa Melayu and English.

Technical Skills: Proficiency in Microsoft Office and Microsoft Outlook.

Experience: Minimum of 2 years of experience in shipping and logistics.