Customer Service & Documentation Executive

Job Description

To monitor and co-ordinate operational requirements with the Operations team. Update all related GAC Software, systems, and clients’ systems timely with operational information and documents. Closely co-ordinate with all suppliers and port authorities towards the delivery of services and follow up on invoices. Update and prepare invoices in the shipping system. Coordinate with the operations team and ensure all operational processes are timely met, updating all KPI documents, SOPs, and port information timely.

Responsibilities

• Updating of Software
• Updating of GAC system & Client online systems
• Invoicing
• Follow up with Port authorities/suppliers for the invoices and prepare invoices in GAC Agents. Coordinate with the finance team and vendors for the timely settlement of invoices.
• Documentation
• Updating all KPI documents, SOPs, and Port information timely
• Coordinating with the operations team and ensuring all operational processes are timely met.

Vessel Husbandry Activities

• Coordinating with principals/operation team and Local Government authorities for crew change and other husbandry activities.

Job Requirements

• Education: Diploma or degree from a recognized university.
• Industry Knowledge: Basic understanding of shipping and invoicing. A background in accounting or finance is an advantage.
• Language Proficiency: Must be able to communicate effectively in both Bahasa Melayu and English.
• Technical Skills: Proficiency in Microsoft Office and Microsoft Outlook.
• Experience: Minimum of 2 years of experience in shipping and logistics.