Customer Service cum Service Technician (1 year Contract)

Customer Service cum Service Technician (1 year Contract)

A Customer Service cum Service Technician is a hybrid role that combines administrative and customer service duties with high-quality technical support.

KEY RESPONSIBILITIES:

1. Customer Service (Front Desk Operations):
   • Maintain a clean and professional reception area.
   • Greet customers, handle inquiries, and provide accurate information.
   • Act as a liaison between the company and customers to resolve issues promptly.
2. Administrative Duties:
   • Maintain and manage records (work orders, courier, and store records).
   • Assist with data entry, document preparation, and inventory management.
   • Support the department with filing, organizing, and general administrative tasks.
3. Logistic and Product Management:
   • Oversee customer product distribution to authorized service centers.
   • Ensure the safekeeping and tracking of products for repair and service.
   • Coordinate with couriers for timely pickups and deliveries.
4. Customer Satisfaction Surveys (CS):
   • Conduct customer satisfaction surveys and analyze results.
   • Implement best practices to achieve and exceed KPIs.
   • Diagnose and repair technical issues reported by customers.
   • Maintain detailed records of services performed.
   • Perform outdoor servicing at customer locations as needed.

JOB REQUIREMENT

• Qualification: Diploma or equivalent in Electronics Repairs and Services
• Skills: Technical troubleshooting, strong communication, analytical thinking, and detail-oriented.
• Experience: At least 1 year in customer service or technical support (preferred).
• Knowledge: Familiarity with Microsoft Office tools.
• Behavior: Proactive, customer-focused, team player with a problem-solving mindset.
• 5 working days per week.

How do your skills match this job?

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Are you available for short term contract work?
• How many years' experience do you have as an Electrical and Instrumentation Technician?

Company Overview: Manufacturing, Transport & Logistics 101-1,000 employees, specializing in the manufacturing of Audio Equipment, Professional Audio, Network Equipment Products & Digital Musical Instruments.

Perks and benefits: Comprehensive training, Career advancement, Attractive benefits.