Customer Service CUM Admin Executive (Remote / Work From Home)

Job Overview:

We are seeking motivated and results-driven individuals to join our team in Malaysia. As a brand ambassador of St.Hua Private School, a Singapore-based company, you will play a vital role in connecting with potential clients, introducing our services, and supporting our growing business in Malaysia.

Roles & Responsibilities:

• Make outbound calls to prospective clients based on company-provided leads.
• Understand and interpret business needs and technical requirements in order to translate product benefit across all types of clients.
• Introduce our services and address client inquiries professionally.
• Handle all online customers’ enquiries and answering phone calls.
• Keeping track of potential customers that have been contacted & those who do not want to be contacted in the future.
• Accurately record client information, call logs, and feedback into the system.
• Maintain regular follow-ups with potential leads and existing clients to build relationships and secure appointments.
• Achieve weekly and monthly call targets and conversion goals set by the management.

Requirements:

• Minimum SPM / STPM / Diploma / Degree holder
• Preferred language(s):English, Mandarin (Candidates fluent in Mandarin preferred as the role requires dealing with Mandarin-speaking clients.)
• Computer knowledge is required – Microsoft Office, Google suites, WhatsApp
• Good spoken & written communication skills
• Prior sales/telemarketing experience will be added advantage
• Can start work immediately will be added advantage
• Fresh graduates and students are welcomed to apply

Working hours:

• Remote/work-from-home arrangement with real-time video calling with the Singapore team during full working hours
• Monday to Friday, 10:00-13:00 and 14:00-18:00 (At least 5 hours per day)
• Weekly physical submission of report to Singapore HQ

Salary:

• RM30 to RM45 per hour (Progressive with commitment period)
• Performance Bonus