Customer Service Coordinator

• Providing the best logistics solution to the customers based on the shipment orders.
• Monitoring & planning shipment uplifts to ensure delivery KPI is achieved as promised to client.
• Ensure to meet customer requirements/deadlines.
• Attend to customer queries and dispute emails in a timely manner.
• Update shipment status to clients on a daily basis.
• Must be able to assist with any ad hoc duties assigned by superior.

Job Requirement

• Preferably with a minimum of 1 year of experience in a relevant field.
• Excellent knowledge of Freight Forwarding (Air Import/Air Export) and regulatory requirements.
• Good interpersonal and communication skills, strong multi-tasking skills, able to work independently with minimal supervision and with a sense of urgency.
• Proficient in handling documents related to AIR shipments.
• Must be self-motivated; possess strong initiative; good analytical and interpersonal skills with a positive working attitude.

Company Overview

World Asia Logistics, a total logistics service provider, was established on the 8th of July 2011. We are KLIA’s largest local freight forwarder in Malaysia. Our main philosophy is to ensure that our client’s cargos are delivered on time, supported by our team of experts who have more than 20 years of experience, while also providing the best service possible.

Our Business Range Includes:

• Air freight
• Warehousing
• Trucking
• Re-packing
• Import & Export Documentation
• Marine Insurance
• E-commerce