Customer Service Coordinator

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Qualifications

• Minimum Degree holder with at least 3 years relevant working experience, preferably in a multinational company.
• Able to handle large volume of business transactions effectively and efficiently.
• Able to handle export transactions including knowledge in Letter of Credit, customs regulations, Form D and COO documentation requirement.
• Possess good organizational and analytical skills.
• Multi-task oriented.
• Able to work under minimum supervision, handle work pressure, with proactive and initiative attitude.
• Experience in marketing or sales activities is an added advantage.
• Must be customer and result oriented.
• Able to work with a team of people locally and regionally.
• Possess excellent interpersonal and communication skills and problem solving abilities.
• Strong computer skills in Microsoft Office.
• Must be able to speak fluently and write professionally bilingually, (ie) English and Mandarin.

Responsibilities

• Provide professional and excellent services to customers and co-ordinate with various internal departments to ensure their requirements are met with satisfaction.
• Interact with internal and external customers in a courteous and professional manner.
• Deliver responsibilities and duties in accordance with company policies and procedures.
• Demonstrates the ability to handle difficult situations in a professional manner.
• Show initiative to continuously improve efficiency and effectiveness in his/her direct work area as well as others in the Customer Service Team.
• Respond to customers complaints efficiently and provide solutions and corrective actions.
• Respond promptly to urgent and difficult demands from customers.
• Provide routine customer service functions, which include:
• Input customer orders promptly and accurately.
• Follow-up on delivery status and delivery date.
• Handles customer inquiries promptly.
• Process sample orders.
• Process goods return.
• Handles Customer Quality issues and follow-up on status.
• Tracking of outstanding orders.
• Work closely with account managers to fulfill customer requirements or other related support issues.
• Functions as the interface between the customer with the various departments (ie) R&D, QC, Color Studio, Finance and Sales.
• Communicating courteously with customers by telephone, email, fax, letter or even face-to-face when needed.
• Handling customer complaints, investigating and resolving problems faced by customer in line with company policy.
• Creative thinking, and able to come up with new ideas to improve customer service standards.
• Resolves customer complaints, by means of analyzing the situation and determine the best use of resources.
• Always keep up with the changes on products and processes in order to provide the most accurate data and service to the customers.
• Handles ad-hoc assignments by CS Manager.