Customer Service Consultant (Vivacity Mall, Kuching,Sarawak)

Key Responsibilities:

1. As a Customer Service professional, you will politely and proficiently attend to service requests and sales interactions with walk-in customers at the shop.
2. Handle enquiries on services provided, including Postpaid, Prepaid, Broadband, and Account Status.
3. Responsible for handling customer information, monetary transactions, handsets, and ensuring proper control, reconciliation, and timely updates in the system.
4. Maintain accurate and comprehensive records of new and existing customers.

Requirements:

1. Candidate must possess at least a SPM or Diploma.
2. Preferably with retail experience in telecommunication products and services.
3. At least One (1) year of working experience in the related field is required for this position.
4. Able to work flexible hours including weekends and public holidays, according to retail operational requirements.
5. Sales-oriented and able to work independently.
6. Good communication and customer service skills.
7. Good discipline and ability to work as a team.

Summary of Role Requirements:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening
• No experience required for this role.
• Working rights required for this role.
• Expected start date for role: 15 November 2024.
• Expected salary: RM1,700 per month.