Customer Service (Based in Melaka)

The Role is to provide excellent customer service to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations. You are involved in managing the company's social media and eCommerce channels and the traditional inquiries via telephone and communication applications.

You will play an important role in:

• Engaging in all forms of consumer and wholesale customer service.
• Assisting customers with email or phone sales inquiries for both wholesale and retail orders.
• Monitoring, updating, and conducting live chats across company eCommerce and social media channels.
• Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders.
• Occasionally assisting our warehouse team (during busy periods) with picking orders.
• Dealing with customer complaints and/or returns for both wholesale and retail customers.
• Assisting with occasional direct-to-consumer warehouse sales.
• Handling trade and consumer showroom appointments.
• Monitoring inventory levels and ensuring eCommerce sites are up to date and accurate as well as facilitating stock takes with our warehouse team.
• Updating reporting templates on a regular basis.
• Contacting wholesale customers regarding account issues and following up on overdue invoices.
• Dealing with local freight companies and couriers and updating customer shipping queries.
• Provide administrative support to the Owner and across different functions.
• Follow all operating procedures in a methodical and structured manner whilst providing exceptional attention to detail.
• Complete additional office duties as directed.

To be successful in this role, you will need to have:

• Previous experience gained in a similar role. Ideally in E-commerce.
• Experience with e-commerce and social media sites such as Facebook, Shopee, and Lazada would be an advantage.
• Proficiency in English and Bahasa Malaysia both verbal and written.
• Ability to respond to customer enquiries in a timely manner. Ability to communicate in a clear, easy-to-understand manner.
• You will need a good eye for detail, coupled with quality communication ability.
• You absolutely must be experienced in using Microsoft Excel and good skills with the rest of the MS Office suite will also be important.
• Strong work ethics. You must be discreet and have respect for the importance of maintaining the confidentiality of sensitive material.
• Able to manage administration including enquiries, sales, and records.
• Highly developed organization and time management skills with the ability to multitask.
• Organized, thorough, accurate and eye for detail.
• The ability to solve problems independently.
• Exceptional customer focus, both internal and external and positive with a proactive approach to sales and customers.
• Happy to apply a hands-on approach to warehouse operations and logistics if required.

Junior & Senior Position is available.

A highly social environment with passionate people, where things don't stop at 5! If you are someone who engages in their job this could be for you!

How do your skills match this job?

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• Have you worked in a role where you were responsible for brand planning?
• How many years' experience do you have as a Marketing and E Commerce Assistant?
• How many years' experience do you have as a sales assistant?

Flesso Technologies is a leading provider of textile and media solutions in South East Asia. As a world pioneer in premium textile heat transfer, we offer innovative solutions with strong local expertise and a global reach to meet customer needs both regionally and worldwide.

We are a trusted market leader in the manufacturing, sales, and distribution of machinery and media solutions, known for our industry leadership and innovation.