Customer Service Assistant (Johor Bahru)

Responsibilities

• Attend to incoming calls on product and services inquiries; make outgoing calls to arrange appointments for customers.
• Resolve product or service problems by identifying the cause of the problems and assist customers by providing the correct solutions.
• Create customer’s case in system and follow up on pending cases.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort to complete daily tasks within deadlines.

Minimum Requirements

• Candidate must possess at least a Diploma or higher level education in any field.
• Strong communication skills in both spoken and written English and Bahasa Malaysia.
• Computer literate with Microsoft Office knowledge.
• Pleasant personality and possess soft and interactive skills.
• Independent, fast, flexible, dynamic and believes in continual growth and learning.
• Fresh graduates are encouraged to apply.

Apply now