Customer Service Assistant

Job Specific Responsibilities

• Product consultant
• Safeguard the shop reputation.
• Answer phone calls from ABO/customers.
• Back up cashier when necessary.
• Housekeeping.
• Assist in functions organized by the Company.
• Receive, store, retrieve, and dispatch goods.
• Stock replenishment.
• Assist in PRS repair, replacement & return of products, ABO resignation, and issuance of B/O items.
• Maintain a high level of inventory accuracy.
• Conduct monthly stock-takes.
• Maintain good documentation records and proper filing.
• Provide good customer service and maintain good rapport with ABOs.
• Provide timely and relevant feedback to the shop manager.
• Provide relevant data reports to the Shop Manager.
• Establish effective communication with other departments/branches.