Customer Service Assistant

We are looking for candidates who are open to 6 months contract.

Data Entry

Managing and processing customer orders that are received via EDI, fax, or email.

Demonstrating expertise in data entry by keying in all customer orders accurately within 24 hours of receiving or within appropriate cut off periods.

Coordinate with 3rd party logistic team in warehouse/Distribution Center to ensure timely fulfillment of orders processed.

Customer Experience

Provide email responses to internal and external customers around queries relating to order management, invoicing, dispatch, claims, and returns.

Offering exceptional customer service experience through strong communication skills (written and verbal).

Provide customers with immediate and relevant feedback and information relating to service delivery, order etas, stock information, pricing and claims received via phone or email.

Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.

Order Management

Acting as a liaison between Sales, Supply Chain and Accounts Receivable to address order management issues that are impacting delivery, service and sales.

Investigating and processing credits in relation to short-supply, over-supply, damaged and returned goods.

Administering daily reporting for backorders, block orders via EDI and incomplete sales documents.

Job Requirements

Degree in Supply Chain, Business, Accounting or any related field.

Minimum 2 years of relevant working experience and preferably in the same capacity.

An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.

A good team player with good communication & interpersonal skills.

Good command of written and oral English with strong interpersonal, negotiation & influencing skills.

Knowledge of internal control procedures, policies and practices.

Computer literate with good knowledge of Microsoft Office and computerized accounting software.

Experience in FMCG is an added advantage.