Customer Service Assistant

We are looking for a young and energetic Customer Service Representative who plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, WhatsApp, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers.
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer DO and Invoice and arrange for delivery.

What we are looking for?

• You have proven experience in customer service & internal sales.
• You possess excellent communication skills & problem-solving skills.
• You have a minimum of 2 years' experience in related fields.
• You are able to understand and communicate well with Mandarin-speaking customers.
• You have great time management skills in multi-tasking and managing additional projects.
• You are a fast learner, independent worker, and a joyful team member.
• Kawasan Perindustrian Temenggong, 81100 Johor Bahru, Johor.

What you’ll get in return:

Exposure to an SLS environment within a manufacturing organization, which is a great platform to excel in your career & offers great progression opportunities.

What you need to do now:

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your resume.

Right people in the right place!

Apply Now!

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

Company Overview:

SLS is a service-oriented company that focuses mainly on end-users' industries such as:

• Automotive
• Cement
• Construction
• Electronics
• Engineering Services
• Food and Printing
• Palm Oil Mills
• Petrochemical Manufacturing
• Marine and Shipyard
• Mining
• Steel Mill
• Textile

Products & Services:

• Maintenance solutions
• Reducing customers' downtime
• Optimizing their inventory
• Achieving cost reduction

We stock a comprehensive range of products like:

• Bearings
• Couplings
• Oil Seals
• Maintenance Tools
• Adhesives & Sealants
• Hydraulic Systems

We encourage our people to manage and develop their careers through various assignments, perhaps in different parts of the business. We believe in sharing our success with those who make it happen.

We've built our reputation by giving our clients what we say we will, when we say we will. We do it in an environment of shared ideas, shared efforts, and shared responsibilities, and in an atmosphere of openness that recognizes each individual's need to grow professionally.

Experience the challenge and excitement of a growing environment by joining us!

Perks and Benefits:

• Medical
• Miscellaneous allowance
• Parking
• Group Insurance coverage
• Marriage & New Born Baby