Customer Service Assistant

• Providing information such as mall information or directories to customers.
• Attending to customer (both shoppers and tenants) complaints, feedback, requests, and problems and ensuring these are resolved quickly and tactfully.
• Responding to emergencies and acting as a first aider to injuries.
• Following up with respective departments on incidents and mall defects as reported by tenants and customers.
• Assisting with lost children and lost & found issues.
• Answering phone inquiries regarding the mall.

Other Duties

• Ensuring cleanliness of counters, service equipment, and accurate inventory control.
• Maintaining baby strollers and wheelchairs in good working condition and high standards of cleanliness.
• Working closely with advertising & promotions, event, security, carpark, maintenance, leasing, operations, housekeeping, and related departments to ensure smooth daily operations of the mall.
• Making announcements and paging over the public address system.
• Attending to any other duties as assigned from time to time.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a positive attitude.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.
• Must be able to work shifts, weekends, and public holidays.

Company Information

Registration No. JMB621/2011

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