Customer Service Assistant

The Customer Service Assistant is responsible to support the process of stocks deliveries and returns to customers through proper documentation. The incumbent will be working closely with the Commercial team and 3rd Party Logistic (3PL) to ensure orders reach customers according to delivery KPI.

You will play an important role to:

1. Ensure Sales Orders from the Commercial team are uploaded and processed accordingly within the cut-off time given.
2. Ensure fulfillment of orders based on customer priority as agreed by Sales.
3. Work closely with 3PL to ensure delivery fulfillment.

Goods Return Processing

1. Ensure all Sales Return Notes submitted by the Commercial team are processed according to the agreed timeline and tracking of damaged/good stocks return completed up to Credit Note issuance.
2. Ensure all Trade Return Notes submitted by 3PL are processed according to the agreed timeline and completed up to Credit Note issuance.
3. Ensure proper filing of documents including POD return from the depot.

Depot Operations

1. Ensure process compliance in Depot operations from replenishment up to invoicing and maintenance of depot stocks including clearance of old promotions and slow-moving stocks.

Customer Service

1. Attend to complaints or issues highlighted by the Commercial Team and 3PL.

To be successful in this role, you will need to have:

1. At least 1-year working experience in an order processing role in a fast-paced environment.
2. Diploma in Business Studies or any other relevant field. The equivalent of this in working experience is also acceptable for this position.
3. Familiarity with Microsoft Excel.
4. Ability to work with tight deadlines.
5. Patience with customers and the sales team.
6. Ability to stay focused while processing orders.
7. Good prioritization of job and multitasking skills.
8. Good organization and follow-up skills.

Your application will include the following questions:

1. What's your expected monthly basic salary?
2. Which of the following Microsoft Office products are you experienced with?
3. Do you have order processing experience?
4. How much notice are you required to give your current employer?

Founded in 1985, Vinda is committed to the philosophy of “Healthy Lifestyle Starts with Vinda” and has striven to provide high-quality hygiene products and services. Today, Vinda runs four core business segments, namely Tissue, Incontinence Care, Feminine Care, and Baby Care under ten key brands: Vinda, Tempo, Tork, TENA, Dr. P, Libresse, VIA, Libero, Drypers, and Sealer. Vinda has a total of 14 state-of-the-art production bases (10 in mainland China, 2 in Malaysia, 1 in Taiwan, and 1 converting factory in Australia).

Vinda aims to become a leading hygiene company in Asia. In 2014, Vinda integrated SCA’s businesses in mainland China, Hong Kong, and Macau. In 2016, Vinda incorporated SCA’s business in Malaysia, Taiwan, and South Korea into Vinda, marking a milestone for expanding to the Asian market.

Vinda went public on the main board of the stock exchange of Hong Kong in 2007 (stock code: 3331). In 2015, Vinda was selected as the Hang Seng HK MidCap Index Constituent Stock. In 2017, Vinda was selected as a constituent of the Hang Seng Corporate Sustainability Benchmark Index. Essity Group, a leading global hygiene company, is the majority shareholder of Vinda.

* SCA Group (the hygiene unit of which has been spun off and become Essity Group)

Vinda's core principles are Sustainability, Innovation, and Professionalism & Integrity!

Perks and benefits include Medical, Miscellaneous allowance, Dental, Parking, Meal Subsidy, Birthday Leave, Flexi Hours, and 7 months M.