Customer Service Agent (Macau) - Open to Fresh Graduates

Customer Service Agent (Call Centre) Based in Macau, China

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Company Background

We are representing our client who is a leading developer, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking a Customer Service Agent to be based in Macau.

Job Requirements:

• Provide high-quality customer service by handling inbound and outbound calls, emails, and live chat inquiries.
• Assist guests with reservations, room bookings, promotions, and general inquiries about the company's offerings.
• Ensure accurate information is provided while maintaining a professional and courteous manner.
• Address customer complaints or concerns efficiently, escalating cases when necessary to ensure guest satisfaction.
• Work closely with internal departments to resolve booking issues, special requests, and other customer-related matters.

Skills & Qualification:

• Candidate with at least 1-year hotel working experience in room reservation, telephone operator or front desk in 5-star hotel(s) will be preferred.
• Fresh graduate candidates from the faculty of hotel, travel and tourism related field are encouraged to apply.
• Able to accept shift duties including overnight shifts.
• Language: Mandarin, Cantonese & English (Spoken & Written).

Qualified and interested candidates may apply online or email your updated resume to: sia@talentrecruit.com.my / jessica@talentrecruit.com.my.

Only shortlisted candidates will be notified.