Customer Service Administrator

Job Title: Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)

Location: Penang, Malaysia

Job Type: Full Time, On-site

Salary Range: RM 5000 to RM 7000

Years of Working Experience: 1-3 years

Minimum Qualification: Post Secondary / Diploma / Degree

Job Summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Saturday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: RM5,000 - RM7,000 per month
• Immediate start available

Summary: As a Customer Support Assistant Manager / Senior Executive Customer Support in the E-commerce industry, you will be responsible for leading a team of customer support representatives to ensure a high level of customer satisfaction and engagement. Your role will involve managing customer inquiries, resolving issues, and optimizing customer experiences to drive sales and retention.

Key Responsibilities:

• Oversee and lead a team of customer support representatives in delivering exceptional service to E-commerce customers.
• Manage customer inquiries, complaints, and feedback through various channels such as email, chat, and phone.
• Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
• Collaborate with cross-functional teams including Sales & Marketing, Digital Marketing, and Operations to enhance customer support processes.
• Monitor and analyze customer support metrics to identify areas for improvement and implement solutions.
• Conduct regular training sessions to enhance the team's skills and knowledge in customer service best practices.
• Prepare and deliver presentations on customer support performance and initiatives to stakeholders.

Required Skills and Qualifications:

• Excellent communication skills to interact effectively with customers and internal teams.
• Strong time management abilities to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office suite for data analysis and reporting.
• Proven teamwork, team leadership, and team management skills.
• Ability to deliver engaging presentations to diverse audiences.
• Experience in sales & marketing, customer service, and digital marketing.
• 1-3 years of relevant work experience in a similar role.
• Post Secondary / Diploma qualification in a related field.

If you meet the above requirements and are passionate about delivering exceptional customer support in the e-commerce industry, we encourage you to apply for this exciting opportunity. Please send your resume to hr@totalmarketingasia.com with the subject line "Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)."

Thank you!