Customer Service

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Responsibilities:

• Handle incoming calls and manage multiple lines simultaneously, ensuring callers are routed to the appropriate department or personnel based on the nature of their inquiries.
• Provide information to the callers about the laboratory services, hours of operation, location, etc.
• Accurately record and promptly deliver messages to the intended recipients.
• Perform minor troubleshooting and maintenance on the telephone system, such as resetting lines or addressing basic technical issues. Escalate unresolved problems to the IT team.
• Compile and maintain call records, ensuring follow-up actions are completed when necessary.
• Generate airway bills for mailing or packaging purposes to branches or clients as required.
• Assist in tracing reports from the local laboratory, managing filing tasks, and providing general administrative support to RBC.
• Maintain knowledge of the Lablink policies and procedures.

Requirements:

• Preferred Diploma in Medical Lab Technology or any related field.
• Minimum of 1 year of working experience.
• Ability to communicate fluently in Bahasa Melayu and English.
• Experience in a laboratory environment is an advantage.

Open vacancy at Lablink Headquarters.

Lablink is the largest private hospital laboratory in Malaysia dedicated to providing top-tier medical laboratory services to our valued patients. As a subsidiary of KPJ Healthcare Berhad, Lablink manages the operations of all 29 laboratories within the KPJ hospitals, and the MSU Medical Centre in Shah Alam and Aurelius Hospital Nilai (AHN) in Nilai, Negeri Sembilan.

Lablink’s headquarters in Kuala Lumpur is the reference laboratory for Microbiology, Tuberculosis (TB), and Autoimmune. It is accredited with MS ISO 15189 and is the first private laboratory in Malaysia to achieve a Bio-Safety Level 3 (BSL3) certificate, enabling us to conduct tests for infectious diseases, such as Tuberculosis (TB).

Our hospitals’ laboratories are locally recognized by the Malaysian Society for Quality in Health (MSQH) and internationally accredited by the Joint Commission International (JCI).

Lablink upholds our commitment to providing the highest quality laboratory services to improve our patients' lives.

Perks and Benefits: Medical Coverage (Inpatient & Outpatient), Competitive Remuneration, Performance bonus based with Annual Increment.