Customer Service

Job Responsibility

• Acts as a link between the customer and the sales team.
• Assist salesperson upon request.
• Handling inquiries about products including pricing, availability, delivery options, and order status.
• Responding to questions about products, shipping, returns, exchanges, etc.
• Handling Live-Chat platform, Facebook, and WhatsApp messages.
• Assist TikTok live chat messages upon request.
• Update stock count in the system.
• Follow-up on customer orders.

Job Requirements

• Team player with a mature personality and able to work independently under pressure.
• Customer focus with excellent interpersonal and communication skills and possess the ability to interact with all levels.
• Looking for a stable and permanent job.
• Required Skill(s): Good communication skill & computer literate.
• Fresh graduate(s) are encouraged to apply.

Job Benefits

• Performance bonus.
• Increment based on performance.
• EPF.
• SOCSO.
• Annual leave.
• Nearby MRT station - about 10 to 15 minutes walking distance.