CUSTOMER SERVICE

We are seeking an experienced and dynamic Customer Care staff to join our team at The Only Bnb. As a Customer Service staff member, you will be the primary point of contact for our guests, handling sales inquiries and resolving complaints. Your goal will be to provide an exceptional and unforgettable guest experience from check-in to check-out.

Job Requirements:

• Responsible, punctual, self-motivated, and capable of working independently.
• Excellent communication and interpersonal skills to provide outstanding service and resolve guest concerns.
• Detail-oriented with strong organizational and multitasking abilities.
• At least 2 years of experience in Hospitality, customer service, reception, or a related field (preferred).
• Minimum 1 year of experience with web hosting platforms (e.g. Booking.com, Agoda, Airbnb, Traveloka, etc).
• Professional appearance and a positive attitude.
• Ability to work flexible schedules, including weekends and holidays.
• Willingness to work overtime when necessary.
• Immediate availability is a plus.

Job Responsibilities:

• Deliver exceptional service from guests' check-in to check-out, ensuring a pleasant and seamless experience.
• Greet guests, address their needs, and provide information about services, local attractions, etc.
• Manage guest reservations, room availability, and bookings across various platforms.
• Efficiently handle check-ins and check-outs, verify guests' details, and respond to inquiries promptly.
• Assign rooms based on guests' preferences and special requests while considering availability.
• Process payments, explain charges, and resolve billing issues.
• Address and resolve guest complaints, inquiries, and requests in a professional manner.
• Update and follow up on outstanding inquiries, requests, and complaints daily.
• Maintain accurate records of reservations, guests' information, and billing details.
• Ensure all areas are well-maintained and presented professionally during shifts.
• Coordinate with housekeeping, maintenance, or other teams to manage room statuses effectively.
• Perform other ad hoc tasks as required.

Company Benefits:

• Opportunities for career advancement within the company.
• Medical allowance to cover healthcare expenses.
• Extra allowance for night shifts.
• Monthly incentive.
• Yearly attractive bonus as a reward for dedication and hard work.
• Rewards and recognition programs, such as Best Performer Award, Role Model Awards, etc.
• EPF, Socso, EIS contributions for financial security.
• Uniforms provided to maintain a professional appearance.

How to Apply:

If you meet the above requirements and are excited about providing exceptional guest experiences, we would love to hear from you! Please send your resume and a cover letter to theonlybnb.hr@gmail.com or apply through Jobstreet.

Join our team and be part of creating unforgettable memories for our guests at The Only Bnb!