Customer Relationship Senior Executive - Member Services

Customer Relationship Senior Executive - Member Services

The Member Services role is essentially a Customer Service Relationship role. This position is responsible for coordinating and supporting members’ inquiries, and member retention to provide support to our internal partners/customers (Vistage Chairs/CEO Coaches). The job is to assist and support the Member Services Lead on member services and member retention-related work. The Member Services Team (MST) keeps the department running smoothly by utilizing strong organizational and communication skills to provide excellent customer service to staff and Chairs.

JOB RESPONSIBILITIES

• Deliver customer service excellence and manage the needs of our customers (Members and Vistage Chairs) through our communication channels (Phone, Email, and WhatsApp).
• Member Services Support to Members - Direct interaction with members on Leave of Absence, Termination, Attendance Tracking, Tenure Award Plaque, and/or related Membership Support.
• New Members Onboarding (TouchPoint Calls, Welcome Kit, New Member Fees Collections, Value-Add Benefits, and/or related Administrative Support).
• Member Retention Initiative (Engagement Calls, Exit Calls, Member Feedback Surveys).
• Manage and Support Members in HRDC Grant & Claim Applications.
• Support Vistage Chairs - Direct interaction with Chairs on member’s request/ membership status and/or related Administrative Support.
• Manage own workflow, and deadlines and submit monthly updates/reports.
• Maintain related documents, tracking and reporting evaluations and measurements.
• Provide excellent, professional service to everyone who interacts within the Vistage Community.
• Being ready for any other assigned tasks as and when required.
• Available to work on-site at events, weekends, and or travel outstation, when needed.

Job Requirements

• Candidate must possess at least SPM and preferably a Diploma/Degree holder.
• Fresh graduate is encouraged to apply.
• 2 years of working experience in a customer service role will be an advantage.
• Computer literate in MS Word, Excel, PowerPoint, and CRM systems.
• Good communication and interpersonal skills.
• Ability to work independently and is a team player.
• Pleasant disposition.
• Above-average command of English and proficiency in Mandarin are welcomed (As the role requires the candidate to liaise with our Mandarin speaking Members).
• Nearby public transport.

Perks and Benefits

• Casual dress code.
• Company trips.
• Medical insurance.
• Miscellaneous allowance.
• Dental coverage.
• Parking.
• 1 month Contractual Bonus.

For more info, visit our website.