Customer Relations Officer - Checkout (Full-Time), IKEA Damansara

Customer Relations Officer - Checkout (Full-Time), IKEA Damansara

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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

• You ensure check-out is effectively equipped at all times throughout the day; ready and available to help customers when needed.
• You have the knowledge, confidence, and desire to make customer payment easy.
• You know your levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation.
• You pass on the relevant information to deal effectively and efficiently with the customer.
• You offer solutions to frequently asked questions, helping to improve future shopping experiences.
• You use the till to accurately register products and process payments from customers according to given routines.
• You ensure our store is a safe and secure environment at all times for visitors and colleagues.
• Understand the IKEA Concept, global solutions, tools, and working methods, using the appropriate manuals from Inter IKEA Systems to optimise our customers’ shopping experience.
• Follow cash handling procedures to ensure the security of money handling.
• Ensure that customers are guided to the appropriate way of payment and secure proper payments from customers.

• Ability to use and take personal initiative, with the ability to make decisions.
• Demonstrates a polite and friendly manner with face-to-face customer service experience.
• Enthusiastic about work and working with others in a team.
• Experience of working in a fast-paced environment.
• Good personal discipline and a flexible approach/open to change.
• Good attention to detail.
• Assertive and able to remain calm and controlled during stressful times.
• Ability to handle several tasks simultaneously and computer literate.
• Willingness to support on weekends/public holidays and work on shifts.
• Optional - customer service experience will be an added advantage.

Please apply by 12 January 2025.

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.