Customer Relations Executive

Responsibilities:

1. Attend and handle all customers/purchasers’ complaints/enquiries and ensure that the enquiries and complaints are resolved.
2. Coordinate/liaise with inter-departments i.e. Project, Sales, Sales Admin and Property Management related matters, defect rectification and take follow-up actions in a timely manner.
3. Arrange an appointment with the purchaser prior to the issuance of vacant possession (VP) and conduct the handing over of property’s keys as per the schedule.
4. Coordinate defect rectification works to ensure that all field defects are rectified on time.
5. Plan and ensure daily smooth running of Customer Service Office.
6. Follow up on project rectification status, update and participate in joint/pre-inspection of property with purchasers.
7. Perform any other ad-hoc tasks as and when required.

Job Requirements:

1. Diploma or Degree in Business Administration/PR or any other related qualifications.
2. At least 3-5 years relevant experience, preferably in Property Development/Customer Service/Hospitality industry.
3. Possess good command of written and spoken English.
4. Excellent PR and customer service experience.
5. Able to identify customer service issues and address the issues tactfully.
6. Applicants should be Malaysian citizens or hold relevant residence status.