Customer Relation Executive ( Pharmaceutical )

Customer Relation Executive (Pharmaceutical)

This critical role serves as the first line of contact for sales order processing and billing with our network of distributors and agents. The successful candidate will ensure accurate order capture, pricing verification, and timely processing while working within the SAP Sales & Distribution (SD) module or a similar ERP system. This position is integral to maintaining strong distributor relationships, optimizing inventory flows, and ensuring compliance with industry standards.

Key Responsibilities:

• Accurately capture and validate all distributor orders, ensuring correct pricing according to predefined customer groupings.
• Process orders from Distributors/Bumi Agents promptly, maintaining high levels of accuracy and efficiency.
• Debit/Credit Note Processing:
  • Review and process Debit and Credit Notes related to price claims, stock returns, and expired stocks.
  • Ensure all adjustments and claims are recorded and processed in a timely and accurate manner.
• Back Order Monitoring:
  • Monitor daily all back orders; follow-up on stock availability and process orders accordingly.
  • Cancel pending orders with minuscule quantities as needed to streamline operations.
• Purchase Order Management:
  • Regularly update and maintain all Purchase Orders from distributors in SAP, ensuring accurate data entry and timely updates.
  • Collaborate with procurement and inventory teams to ensure PO accuracy and stock availability.
• Intercompany Invoicing:
  • Prepare monthly intercompany invoices accurately, adhering to financial guidelines and company policies.
  • Forward the completed invoices to RLL INDIA in accordance with internal timelines.
• Collaboration and Compliance:
  • Liaise closely with sales, logistics, finance, and distribution teams to ensure seamless order-to-cash processes.
  • Maintain compliance with industry regulations, corporate policies, and customer contracts.

Requirements:

• Bachelor Degree in a related field such as Business Administration, Supply Chain Management or related discipline.
• 2-3 years of relevant experience in sales order processing and billing within the pharmaceutical industry.
• Proficiency in SAP Sales & Distribution (SD) module or a similar ERP (Enterprise Resource Planning) system is required.