Customer Quality Manager

• 1. Global Visibility
• 2. Opportunity to be part of company transformation

About Our Client

This company provides integrated technology solutions for various industries worldwide. They're currently undergoing a worldwide transformation and digitalization and are looking for talented individuals to join the team.

Job Description

• Policy and Procedure Development: Lead the development and implementation of quality assurance policies, procedures, and standards that align with industry best practices.
• Standards Interpretation and Implementation: Ensure that quality assurance standards are correctly interpreted and effectively implemented across the organization.
• Sampling and Data Management: Design sampling procedures, and establish directions for accurately recording and reporting quality data.
• Quality System Review: Regularly review the effectiveness and efficiency of quality assurance and inspection systems, making improvements as necessary.
• Testing and Inspection Oversight: Plan, conduct, and oversee testing and inspection activities to ensure that materials and finished products meet established quality standards.
• Audit Documentation and Investigation: Document internal audits, investigate customer complaints and non-conformance issues, and lead corrective and preventive actions.
• Data Analysis: Collect, compile, and analyze statistical data to identify trends and areas for improvement within the quality system.
• Reporting and Communication: Prepare and present detailed reports on the outcomes of quality assurance activities to senior management.
• Training and Development: Identify and address training needs to ensure that staff members are equipped to meet quality standards. Organize and lead training sessions as required.
• Audit Coordination: Coordinate and support on-site audits conducted by external providers, evaluate findings, and implement corrective actions.
• Risk Management: Monitor and manage risks related to quality assurance activities, ensuring ongoing compliance with regulatory and industry standards.
• Document Management: Maintain and improve document management systems to support quality assurance activities.

The Successful Applicant

• Education: Diploma, Degree, or Master's in a related field, preferably in Sciences.
• Experience: A minimum of 10 years of experience in quality assurance, process improvement, or a related function within the automotive, pharmaceutical, medical device, or consumer industries.
• Certifications: Professional certifications such as Quality Auditor, Quality Engineer, Quality Improvement Associate, or Six Sigma are highly desirable.
• Technical Skills: Proficient in quality inspection, auditing, testing, and implementation of corrective action programs. Strong computer skills, including Microsoft Office, QA applications, and databases.
• Regulatory Knowledge: In-depth knowledge of QA tools, concepts, methodologies, and relevant regulatory requirements.
• Language Skills: Expert-level proficiency in oral and written English. Fluency in Chinese or other languages is a plus

What's on Offer

RM 216,000/annum