Customer Quality Engineer

This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.

Job Descriptions:

1. Ensure that the products meet quality requirements.
2. Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
3. Update customers in a timely fashion regarding the status of quality issues or any requests.
4. Participate in product quality planning and control process based on customers specifications and requirements.
5. Inform the quality management team regarding customer feedback and expectations on products quality.
6. Prepare and update all necessary quality reports as required by customers.
7. Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
8. Assist in new product development activities to avoid quality issues.
9. Prepare and maintain product quality documentation based on ISO specifications.
10. Develop product quality processes based on ISO standards.
11. Manage and coordinate ISO audits.
12. Work with Quality Managers to improve the quality management system based on audit results.
13. Address customer issues on time to ensure customer satisfaction.

Job Requirements:

1. More than 3 years experience in customer quality management.
2. Good experience in customer complaint handling.
3. Good experience of quality control and quality assurance in line.
4. 8D/FMEA/quality control plan implemented.
5. Good problem-solving ability.
6. Positive learning ability.
7. Clear logic analysis ability.
8. Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.